I've left "outstanding", "awesome" reviews a few times since starting at Elite Dermatology , Kingwood.
I just saw Kelly Mac again a few weeks ago & those words still stand true! However, I'm giving EXTRA kudos today because I had questions about a Chemo cream I'm using & called the office fulling expecting to get a recorded voice telling me that someone would get back to me later. ACTUALLY, once I pushed #2 prompt to speak to a nurse, much to my surprise, a nurse, Ginger, answered the phone immediately! I gave her my name & birthdate, and THEN I told her why I was calling. She was listening because she had my record up in seconds & was able to answer ALL my questions & concerns!
How awesomely refreshing it is to to NOT have to wait for a
'callback' AND to hear a real person answer the phone! It just doesn't happen like that anymore these days.
Thank you Kingwood Elite Dermatology for being "human"!
Everyone in the office seems to have a smile on their face & are sweet, kind & caring.....basically just a SUPER STAFF!
(Can you please start holding conventions with other offices that are customer service related & guide them to your way of conducting their businesses... ESPECIALLY doctors, dentists etc!) :)
As you may have already gathered.... I HIGHLY recommend Elite Dermatology!